Legal

Refund and Withdrawal Policy

How the 14-day money-back guarantee works for TheoryCraft subscriptions.

Last updated: July 1, 2026

14-day satisfaction guarantee

You may request a refund within 14 days after your first subscription purchase by emailing [email protected] .

Please include the email address used for the account and the plan concerned so we can identify the subscription.

BYOK plan

BYOK subscriptions are 100% refundable during the 14-day guarantee period.

Managed plan

Managed subscriptions include access to the platform-managed AI provider. In case of excessive AI provider usage before the refund request, the corresponding provider usage cost may be deducted from the refunded amount.

How refunds are processed

Approved refunds are returned through the original payment method when possible. Access to paid features may end when the refund is processed.